Operating System
How TVAA Actually Runs
Every department, workflow, and revenue lever mapped into one view
Customer Acquisition Journey
AwarenessTop of Funnel
Instagram Reels & Stories
TikTok Before/After Content
Facebook & Google Ads
Groupon & Local Partnerships
Referral Program
Community Events & Pop-Ups
CaptureLead Collection
$9 Botox Special Lead Form
Free Consultation Booking
Quiz Funnel ("What treatment is right for you?")
Walk-In Registration
Newsletter Signup
CRM EntryAuto-Tagged
GoHighLevel auto-sync on form submit
Tagged by interest: Botox / Weight Loss / Anti-Aging / Body Contouring
Tagged by source: Facebook / Google / TikTok / Referral / Walk-In
NurtureAutomated Sequences
Email Nurture: 7 emails over 14 days
SMS Sequence: 11 texts over 21 days
AI Chatbot: 24/7 instant response
Retargeting Ads: Facebook & Instagram
Team EngagementHuman Touch
Personal SMS from team member
5-Minute Follow-Up Call
Appointment Booked & Confirmed
Service Fulfillment Engine
Pre-Visit Prep48 Hours Before
Appointment confirmation SMS + email
Service-specific prep instructions (no alcohol before Botox, etc.)
Intake forms sent digitally
Insurance/payment pre-authorization
Provider reviews client history
Consultation DayIn-Clinic Experience
Welcome & intake review
Before photos taken
Treatment plan discussion
Service delivery (Botox / T-Shape / GLP-1 / Metabolic)
Cross-sell conversation during treatment
Membership pitch if not already enrolled
Post-TreatmentAftercare & Follow-Up
Aftercare instructions (service-specific)
24-hour check-in SMS
Day 3: Detailed aftercare email
Day 7: Google review request
Day 14: Progress check & membership pitch
RebookingRetain & Upsell
Auto-rebook reminder based on treatment cadence
Next treatment recommendation
Bundle/package offer if multiple services
Referral ask: "Know someone who'd love this?"
Client Lifecycle
ProspectPre-Visit
Sees ad or hears about $9 Botox
Fills out lead form or calls
Enters nurture sequence
Receives 7 emails + 11 SMS
BookedCommitted
Appointment scheduled in GHL
5-touch confirmation sequence
Prep instructions sent
Intake forms completed
Active ClientReceiving Treatment
First treatment completed
Post-treatment follow-up active
Cross-sell sequences triggered
Review requested at Day 7
Member / VIPRecurring Revenue
$9/mo Botox membership active
Monthly visit cadence established
Exclusive member offers & upgrades
Quarterly appreciation rewards
AdvocateGrowth Multiplier
Leaves 5-star Google review
Refers friends & family
Creates UGC / testimonial content
Becomes case study for marketing
Daily Operations
SchedulingAppointment Flow
GHL calendar with service-specific slots
Online booking widget on website
Buffer time between Botox & T-Shape appointments
No-show auto-detection & follow-up
Waitlist management for peak hours
Supply ChainInventory & Ordering
Botox unit tracking & reorder alerts
GLP-1 medication inventory (Semaglutide/Tirzepatide)
T-Shape 2 consumables & maintenance
Metabolic testing supplies
ComplianceLegal & Medical
HIPAA-compliant patient records
Consent forms for each service
Provider licensing verification
Ad compliance (FDA disclaimers, before/after rules)
CRM & AutomationTech Backbone
GoHighLevel: CRM, pipelines, workflows
Automated tag management (42+ tags)
18 active workflows running 24/7
AI chatbot for after-hours inquiries
Reporting dashboard: leads, bookings, revenue
Revenue Streams
Entry OffersDoor Openers
$9/mo Botox Membership (loss leader)
Free Consultation
First-Time Client Specials
Groupon / Partner Deals
Core ServicesMain Revenue
Botox (per unit for non-members)
Dermal Fillers
T-Shape 2 Body Contouring ($500-800/session)
GLP-1 Weight Loss ($400-600/mo)
Metabolic Testing ($250-400)
PackagesBundled Value
Monthly Botox Membership ($9/mo)
T-Shape 4-Pack ($1,600-2,400)
GLP-1 3-Month Program ($1,000-1,500)
Treatment bundles (Botox + T-Shape combo)
Premium / VIPHigh-Ticket
Total Transformation Package ($3,497)
Annual VIP Membership
Custom treatment plans
Full-Stack Client LTV: $5,000+
Team Structure
Clinical TeamService Delivery
Medical Director / Supervising Physician
Nurse Practitioners / Injectors
Aestheticians / T-Shape Operators
GLP-1 & Metabolic Consultants
Medical Assistants
MarketingGrowth & Content
Social Media Manager (IG, TikTok, FB)
Paid Ads Manager (Facebook, Google)
Content Creator (before/afters, testimonials)
Email & SMS Copywriter
Admin & OpsBack Office
Front Desk / Scheduling Coordinator
Patient Coordinator / Sales
Billing & Insurance
Office Manager
Tech StackSystems & Tools
GoHighLevel (CRM, automation, booking)
AI Chatbot (24/7 lead response)
Facebook & Google Ads platforms
Review management (Google, Yelp)
Payment processing & membership billing
Retention & Recovery
Active RetentionKeep Them Coming
Monthly member nurture: 2 SMS + 1 email
Member-exclusive offers & upgrades
Quarterly appreciation rewards
Cross-sell rotation: T-Shape → GLP-1 → Metabolic
Progress tracking & milestone celebrations
At-Risk DetectionEarly Warning
No visit in 45+ days triggers alert
Missed appointment pattern detection
Membership cancellation request intercepted
Negative feedback flagged for immediate follow-up
Win-BackRecovery Campaigns
Dormant 90+ days: 40% comeback campaign
Personal call from provider
"We miss you" SMS + exclusive return offer
New service spotlight (try something new)
Seasonal reactivation campaigns
Graceful ExitIf All Else Fails
Exit survey to capture reason
Pause membership option (vs. cancel)
Downgrade to email-only nurture
6-month re-engagement trigger
TRAFFIC SOURCES

Acquisition Channels

  • Facebook Ads: "$9/mo Botox" hook, GLP-1 weight loss transformations, T-Shape body contouring results
  • Instagram Ads: Before/after reels, treatment process videos, "$9 Botox" scroll-stoppers
  • Google Ads: "Botox near me", "GLP-1 weight loss", "body contouring", "metabolic testing"
  • TikTok Ads: "$9 Botox - not clickbait" viral-style content, weight loss journeys
  • Organic/SEO: Blog content on GLP-1, metabolic health, anti-aging
  • Referrals: "Bring a friend, both get a free service upgrade"
Clicks / Submissions
LANDING PAGE

Multi-Offer Funnel

$9/mo
Botox Membership Special
  • Primary Hook: "$9/mo Botox Membership - Yes, Really." (loss-leader to acquire clients)
  • Secondary Offer: T-Shape 2 Body Contouring - Free Consultation
  • Tertiary Offer: GLP-1 Weight Loss Program - "Lose 15-20% Body Weight"
  • Social Proof: Google reviews, transformation photos, provider credentials
  • Form: Name, phone, email, "Which service interests you most?"
  • Urgency: "Limited $9/mo memberships available - enrollment closes [date]"
Lead Captured + Tagged by Interest
SPEED TO LEAD

Instant Response (TVAA Team)

3 SMS + 1 Email + 1 Call
  • Instant SMS: "Hey [Name]! This is the TVAA team! So excited you're interested in [service]. Let's get you scheduled - when works best this week?"
  • Instant Email: Welcome email tailored to interest (Botox menu / T-Shape info / GLP-1 program details / metabolic testing overview)
  • +5 min: Follow-up SMS - "[Botox]: Our $9/mo deal is real - let me explain how it works!" / "[GLP-1]: Most clients see results in the first 4 weeks"
  • +5 min: Call attempt (double-dial if no answer)
  • Missed Call Text-Back: "Sorry we missed you! Text back and we'll get you on the calendar"
Nurture Begins (Interest-Based)
AGGRESSIVE NURTURE

7-Day Interest-Based Booking Sequence

11 SMS + 7 Emails
  • Day 1: 3 texts (value prop for their interest, social proof, booking push) + double-dial + welcome email
  • Day 2: AM text (education) + PM text (testimonial) + email
    • Botox track: "Here's how $9/mo works" + savings calculator
    • GLP-1 track: "Week-by-week weight loss timeline"
    • T-Shape track: "How T-Shape 2 melts fat in 1 session"
  • Day 3: AM text + PM text + email (deeper education + FAQ for their track)
  • Day 4: Text (limited availability) + email (before/after gallery for their service)
  • Day 5: Text (cross-service tease) + email (metabolic testing tie-in)
  • Day 6: Text (bonus add-on if you book today) + email (provider credentials + trust)
  • Day 7: Text (final push - "your special rate expires") + email (last chance + transformations)
BOOKED?
YES -> Pre-Appointment
NO -> 90-Day Nurture
Appointment Set
SHOW RATE SEQUENCE

Pre-Appointment Confirmation

5 SMS + 2 Emails
  • Instant: Booking confirmation + calendar invite + service-specific prep guide
  • -48 hrs: Email - skeptic story: "I thought $9 Botox was too good to be true..." / "I was scared of GLP-1 side effects..."
  • -24 hrs: SMS reminder + prep instructions
    • Botox: "Avoid blood thinners 24hrs before"
    • GLP-1: "Bring list of current medications"
    • T-Shape: "Wear comfortable clothing"
  • -24 hrs: Email - directions, parking, what to expect, arrival checklist
  • Morning of: "See you today at [time]! We're excited to start your transformation"
  • -3 hrs: Final confirmation + "Reply YES to confirm"
  • Push incentive: "Show up today and get a complimentary skin analysis!"
SHOWED?
YES -> Treatment
NO -> No-Show Recovery
Client Arrives
SERVICE DELIVERY

Consultation + Treatment

  • Check-in: Intake form, health history, goals discussion, before photos
  • Consultation: Personalized plan based on interest track:
    • Botox: areas of concern, unit count, membership sign-up
    • T-Shape 2: target areas, treatment plan (usually 4-6 sessions)
    • GLP-1: metabolic testing, BMI, medication consultation
    • Metabolic: RMR test, body composition, personalized plan
  • Treatment: Service delivery + education on complementary services
  • During treatment: Cross-sell conversation: "Have you considered adding [X]?"
  • Checkout: Rebook, membership sign-up, referral card, Google review QR code
Treatment Complete
POST-TREATMENT

Follow-Up & Retention Sequence

8 SMS + 5 Emails
  • Day 0: "Thank you for coming in! How are you feeling? Any questions?"
  • Day 1: Service-specific check-in:
    • Botox: "Don't rub the area - results peak at 2 weeks!"
    • T-Shape: "You may feel warmth in the area - totally normal"
    • GLP-1: "How's your appetite? Remember to stay hydrated"
  • Day 3: Email - detailed aftercare + "what to expect this week"
  • Day 5: SMS - "Would you share a quick selfie/progress pic? We'd love to see!"
  • Day 7: SMS + Email - Google review request with direct link
  • Day 10: SMS - cross-sell based on treatment received
  • Day 14: Email - membership pitch (if not already a member) OR membership upsell
  • Day 21: SMS - rebook reminder based on treatment cadence
  • Day 28: Email - progress check + next treatment recommendation
MEMBER?
YES -> Member Nurture
NO -> Conversion Seq
Membership Active
MEMBERSHIP

Ongoing Member Nurture

Monthly: 2 SMS + 1 Email
  • Billing Day: "Your monthly Botox session is ready! Book your appointment"
  • Mid-month: Member-exclusive offers (discounted T-Shape, GLP-1 bundle pricing)
  • Monthly email: Treatment history, savings tracker, new service previews
  • Quarterly: Member appreciation - complimentary add-on or service upgrade
  • Upsell Cadence: Monthly cross-sell rotation: T-Shape -> GLP-1 -> Metabolic -> repeat
  • Annual: Loyalty reward + renewal incentive
Revenue Expansion
QUARTERLY CAMPAIGN

Fast Cash: Total Transformation Package

8 SMS + 5 Emails over 7 Days
  • Package: "Total Transformation" - 12 mo Botox Membership + 4 T-Shape Sessions + Metabolic Test + 3 mo GLP-1
  • Price: $3,497 (normally $6,000+) - 5 spots only
  • Day 1: Announcement text + email with full package breakdown + transformation stories
  • Day 2: Before/after testimonial + "4 spots left"
  • Day 3: Email - deep-dive: why combining Botox + body contouring + weight loss = 3x results
  • Day 4: SMS - "2 packages claimed in the first 48 hours"
  • Day 5: Email - payment plan option ($875/mo x 4 or $292/mo x 12)
  • Day 6: SMS - "Final 2 spots" + bonus: free skin analysis + consultation
  • Day 7: SMS blitz - "Closing tonight at midnight - this package won't come back"
PAST CLIENT PATHS

Ongoing Revenue Maximization

  • Reactivation: Dormant 90+ days -> 40% comeback campaign
  • Cross-Sell Ladder: $9 Botox -> T-Shape 2 -> GLP-1 -> Metabolic Testing -> Total Transformation
  • Referral Program: "Refer a friend" -> both get free service upgrade
  • Seasonal Campaigns: New Year body reset, summer slim-down, holiday glow-up
  • GLP-1 Retention: Monthly check-ins, dosage adjustments, progress tracking
  • Metabolic Re-Test: "Time for your 90-day metabolic re-test - see your progress!"
Traffic / Acquisition
Active Nurture Sequences
Decision Points / Strategy
Membership / Revenue
Recovery / Reactivation
Personal Touchpoints
Revenue / Money Nodes
Cross-Sell / Expansion