65+ SMS Messages
45+ Emails
14 Workflows
50+ Tags
90-Day Nurture Cycle
3 Service Funnels
RITUCCI REGENERATIVE MEDICINE

Operating System

End-to-end business playbook — acquisition through retention

PATIENT ACQUISITION JOURNEY
AWARENESSFirst touchpoint
Google Organic / SEO
Google Ads (PPC)
Facebook / Instagram Ads
Physician Referrals
Beth Israel Network
Community Events / Seminars
CAPTURELead enters ecosystem
Free Consultation Request
Pain Assessment Quiz
Lead Magnet: "Guide to Regenerative Medicine"
Direct Service Inquiry
Newsletter Signup
CRM ENTRYGoHighLevel
Auto-sync from all capture points
Tagged by condition (Joint / Spine / Sports / Nerve)
Tagged by source (Google / Facebook / Referral)
NURTUREAutomated sequences
Email Nurture Sequence (7 emails)
SMS/Text Sequence (11 texts)
AI Chatbot (24/7 FAQ)
Retargeting Ads
⚡ DR. RITUCCI ENGAGEMENTHuman touch begins
Personal Call from Team
Consultation Scheduled
PATIENT CARE ENGINE
PRE-CONSULTATIONAutomation + education
Booking Confirmation SMS
Medical History Form Sent
What-to-Expect Email
Insurance / Financing Info
Day-of Reminder
EVALUATION DAYComprehensive assessment
Comprehensive Physical Assessment
Imaging Review
Diagnosis Discussion
Treatment Plan Discussion
BAMFAM (Book next visit)
TREATMENTProcedure day
PRP / Prolotherapy / BMAC / Shockwave Procedure
Post-Procedure Instructions
Follow-Up Schedule Set
⚡ RECOVERY & FOLLOW-UPOngoing care
Day 1 Check-In SMS
Week 1 Progress Call
Month 1 Assessment
Treatment Series Continuation
PATIENT LIFECYCLE
PROSPECTInquiry submitted
Pain Assessment Quiz Completed
Interest Tagged (Joint / Spine / Sports)
Speed to Lead Fires
EVALUATEDConsultation completed
Comprehensive Assessment Done
Treatment Plan Proposed
Financial Options Reviewed
ACTIVE PATIENTReceiving treatment
Post-Treatment Automation Active
Cross-Sell Sequences Running
Follow-Up Appointments Scheduled
TREATMENT SERIESMulti-visit protocol
3-Visit PRP Package Active
6-Visit Prolotherapy Series
Progress Tracking Active
Maintenance Plan Discussed
⚡ ADVOCATEGrowth multiplier
Google Reviews Posted
Referrals Sent ($100 credit)
Physician Network Referrals
Success Story / Testimonial
DAILY OPERATIONS & SYSTEMS
SCHEDULINGAppointment flow
Consultation Bookings
Treatment Sessions
Follow-Up Appointments
CLINICAL OPERATIONSTreatment prep
Imaging Coordination
PRP / BMAC Prep
Treatment Room Management
Medical Records
COMPLIANCEClinical & legal
Medical Licensing
Malpractice Insurance
HIPAA Compliance
Consent Forms & Documentation
Insurance / Financing
⚡ CRM & AUTOMATIONGoHighLevel
14 Active Workflows
50+ Contact Tags
Pipeline Management
AI Chatbot Configuration
Reporting Dashboard
REVENUE STREAMS & PRICING ARCHITECTURE
ENTRY OFFERS$0 entry
Free Consultation
Pain Assessment Quiz
Educational Seminars
CORE TREATMENTS$150–$1,500
PRP Therapy: $500–$1,500
Prolotherapy: $300–$800
Shockwave Therapy: $200–$500
Trigger Point Injections: $150–$300
A2M Injections: $500–$1,000
TREATMENT SERIES$1,200–$4,000
3-Visit PRP Package
6-Visit Prolotherapy Series
Combined Regenerative Protocol
⚡ PREMIUM$3,000+
Stem Cell Therapy (BMAC): $3,000–$5,000
Comprehensive Spine Program
VIP Concierge Care
TEAM STRUCTURE & SUPPORT FUNCTIONS
CLINICAL TEAMCare delivery
Dr. Steven Ritucci Jr., DO, FAAPMR (Founder)
Medical Assistants
Imaging Coordinators
MARKETINGGrowth & content
SEO / Content Strategy
Google Ads Management
Social Media (Facebook / Instagram)
Email / SMS Copywriting
ADMIN & OPSBack office
Patient Scheduling
Insurance Verification
Billing & Collections
Medical Records Management
⚡ TECH STACKTools & platforms
GoHighLevel (CRM + Automation)
EMR System
Imaging Platform
AI Chatbot (24/7 Support)
Google Business Profile
RETENTION & RECOVERY PLAYBOOK
ACTIVE RETENTIONKeep patients engaged
Post-Treatment Check-Ins
Maintenance Sessions
Educational Content
Referral Program ($100 credit)
AT-RISKEarly warning signs
No visit in 60 days
Incomplete treatment series
No follow-up scheduled
WIN-BACKDormant 90+ days
Wellness Check-In SMS
Treatment Progress Reminder
New Service Announcement
Comeback Offer
⚡ GRACEFUL EXITIf they don't return
Final Wellness Check Email
Resource Sharing (exercise guides)
Quarterly Newsletter Only
Door Always Open Message
TRAFFIC SOURCES

Multi-Channel Patient Acquisition

  • Google SEO: Targeting "regenerative medicine Boston," "PRP therapy near me," "non-surgical knee treatment Norwood," "prolotherapy Boston," "stem cell therapy Massachusetts" -- educational blog content establishing Dr. Ritucci as the authority
  • Google Ads: High-intent keywords: "PRP injection near me," "non-surgical back pain treatment," "sports medicine doctor Boston," "regenerative medicine specialist" -- location-targeted to Norwood/Boston metro
  • Facebook/Instagram Ads: Targeted campaigns -- Adults 35-65, interests: joint pain, sports injuries, non-surgical treatment, regenerative medicine. Carousel: "3 reasons athletes choose PRP over surgery"
  • Physician Referral Network: Orthopedists, primary care, pain management, sports medicine physicians referring patients for regenerative options
  • Beth Israel Network: Hospital affiliation driving referrals from the broader Beth Israel Lahey Health system
  • Educational Seminars: Free community events: "Living Pain-Free Without Surgery" -- builds authority and generates warm leads
  • CTA on all channels: "Book Your Free Consultation" or "Take the Pain Assessment Quiz" → ritucciregenerativemed.com
drives traffic to
LANDING PAGE

ritucciregenerativemed.com — Pain Assessment Funnel

  • Hero: "Advanced Regenerative Medicine -- Heal Without Surgery. Evidence-Based Treatments for Joint, Spine & Sports Injuries."
  • Pain Assessment Quiz: "Where is your pain?" (Joint / Spine / Sports Injury / Nerve) + severity scale + "Have you tried other treatments?" + "Are you considering surgery?"
  • Social Proof: Double board-certified physiatrist, Beth Israel affiliation, NOVA Southeastern (magna cum laude), UMass Boston (magna cum laude), fellowship at New England Baptist Hospital
  • Credentials shown prominently: DO, FAAPMR + Member AMA, AOA, AAPMR, AOCPMR + 7+ years post-residency
  • Offer: Free Consultation on quiz submit + complimentary imaging review
  • CRM Action: Contact created → tagged by quiz answers (joint-pain, spine-pain, sports-injury, nerve-pain) → condition-specific Speed to Lead fires
quiz submitted / form filled
SPEED TO LEAD — IMMEDIATE

First-5-Minutes Response Protocol

  • Instant SMS from Team: "Hi [Name]! This is Dr. Ritucci's team at Ritucci Regenerative Medicine. We just received your pain assessment -- [personalized based on condition]. Let's get you scheduled for a free consultation!"
  • Instant Email: "Your Personalized Treatment Options" -- customized based on quiz answers (joint pain gets PRP guide, spine gets non-surgical spine care overview, sports injury gets recovery protocol)
  • AI Chatbot (24/7): Answers FAQ about treatments, pricing, insurance, Dr. Ritucci's credentials, Beth Israel affiliation; captures intent signals and escalates high-intent leads
  • 5-Min Follow-Up Call Attempt: CRM task created -- "Welcome call -- answer questions about their condition and book consultation"
7-day aggressive nurture begins
7-DAY AGGRESSIVE NURTURE

Day-by-Day Conversion Sequence (Branched by Condition)

11 SMS + 7 Emails
  • Day 1 -- 3 Texts + Call: Text 1 (9am): Personalized tip based on condition | Text 2 (12pm): Educational video -- "What to expect from your first [PRP injection / spine evaluation / shockwave session]" | Text 3 (5pm): "What's your biggest concern about your pain?" | Call attempt
  • Day 2 -- 2 Texts: Patient testimonial relevant to their condition + "Imagine moving pain-free within weeks of your first treatment"
  • Day 3 -- 2 Texts + Email: Education: "Here's how [PRP / prolotherapy / shockwave] works at the cellular level" + Email: Dr. Ritucci's story -- why he chose regenerative medicine over surgery
  • Day 4 -- 1 Text + Email: FAQ buster relevant to condition + Email: "Is regenerative medicine right for you? Here's how Dr. Ritucci evaluates each case"
  • Day 5 -- 1 Text + Email: Another patient success story + Email: "Here's exactly what your first consultation looks like -- step by step"
  • Day 6 -- 1 Text + Email: "Dr. Ritucci is honest if you're not a candidate -- that's the difference. Your free consultation is still available" + Email: Full treatment options, pricing ranges, insurance/financing info
  • Day 7 -- 1 Text + Email: "Your complimentary imaging review expires this week -- ready to explore your options?" + Email: Direct booking CTA with testimonial stack + urgency
booking decision
BOOKED?
YES → Pre-Consultation
NO → Left column nurture
YES path continues
PRE-CONSULTATION SEQUENCE

Confirmation & Prep Flow

5 SMS + 2 Emails
  • Instant Confirmation: "You're booked! Consultation with Dr. Ritucci on [date] at [time]. We look forward to helping you heal!"
  • Email -- What to Expect: Pre-visit guide (bring imaging, list of medications, wear comfortable clothing), office directions, parking info
  • 48hrs Before: SMS -- Patient story: "Meet [Name] -- she was told surgery was her only option, and here's what happened after PRP"
  • 24hrs Before: SMS -- "See you tomorrow! Please bring any MRI/X-ray results and a list of current medications"
  • Morning-of: SMS -- "Today's the day! Dr. Ritucci's team is ready for you. See you at [time]!"
  • Insurance/Financing Email: Payment options, financing plans, HSA/FSA eligibility information
consultation day
SHOWED?
YES → Evaluation
NO → No-Show Recovery
YES -- evaluation begins
EVALUATION DAY

Dr. Ritucci Comprehensive Assessment

  • Physical Assessment: Dr. Ritucci performs comprehensive musculoskeletal evaluation -- range of motion, joint stability, neurological exam, functional assessment
  • Imaging Review: Reviews MRI, X-ray, ultrasound results and explains findings in patient-friendly language
  • Diagnosis & Plan: Honest assessment -- if regenerative medicine isn't the right fit, Dr. Ritucci says so. Discusses all options including PRP, prolotherapy, BMAC, shockwave
  • BAMFAM: Book A Meeting Before A Meeting -- schedule treatment session before patient leaves
  • For Complex Cases: Detailed treatment plan with expected timeline, number of sessions, and realistic outcome expectations
post-treatment automation fires
POST-TREATMENT SEQUENCE

Recovery & Follow-Up Flow

6 SMS + 4 Emails
  • Day 0: "Thank you for trusting Dr. Ritucci with your care, [Name]! Follow your post-procedure instructions and reach out with any questions" -- immediate post-visit text
  • Day 1: Check-in text -- "How are you feeling today? Some soreness is normal after [PRP/prolotherapy]. Ice and rest as directed."
  • Day 3: Email -- Aftercare tips + activity modification guide + "What to expect in weeks 1-4 of healing"
  • Day 5: SMS -- "Would you mind sharing your experience? Your story helps others discover non-surgical options" + Google review link
  • Day 7: Email -- Cross-sell intro: "Based on your [joint/spine/sports] treatment, you might also benefit from [complementary service]"
  • Day 14: SMS -- Follow-up appointment reminder: "Time for your progress check -- let's see how you're healing!"
  • Day 21: Email -- Treatment series pitch: "Maximize your results -- patients who complete a full treatment series see 2-3x better outcomes"
  • Day 30: SMS -- Maintenance program intro: "Keep your gains with quarterly maintenance PRP -- most patients see lasting results"
treatment series decision
TREATMENT SERIES?
YES → Treatment Plan
NO → Maintenance Nurture
YES PATH
TREATMENT PLAN ACTIVE

Multi-Visit Treatment Series

  • 3-Visit PRP Package (most common)
  • 6-Visit Prolotherapy Series
  • Combined Regen Protocol (PRP + Shockwave)
  • Progress assessments between sessions
  • Package pricing saves 15-20% vs. a la carte
  • Payment plans available
NO PATH
MAINTENANCE NURTURE

Single-Treatment Follow-Up

  • 4 SMS + 3 Emails over 30 days
  • Progress check: "How's your healing?"
  • Value education: "Why treatment series work better"
  • Patient success stories (series completers)
  • Second consultation offer (free)
  • Loops back
quarterly patient appreciation
QUARTERLY PATIENT APPRECIATION

Free Educational Seminar + Referral Bonus

  • Seminar: "Living Pain-Free Without Surgery" -- Dr. Ritucci presents latest regenerative medicine research, live Q&A, patient testimonials
  • 7-Day Hype Sequence: 6 SMS + 5 Emails building anticipation + inviting existing patients to bring friends
  • Referral Bonus: Patients who bring a friend get $100 credit toward next treatment
  • Lead Generation: All attendees offered free consultation -- warm leads from educational authority positioning
  • Target: 20+ attendees per seminar. Revenue goal: $7,500/quarter from seminar-sourced patients
REVENUE TRACKING

Patient Lifetime Value Ladder

Product / OfferStageRevenue
Free Consultation + Imaging ReviewTop of FunnelLead Magnet
Pain Assessment QuizLead Qualification$0
Trigger Point InjectionsEntry Treatment$150-$300
Shockwave Therapy (ESWT)Core Treatment$200-$500
Prolotherapy SeriesTreatment Series$1,800-$4,800
PRP Therapy PackagePremium Treatment$1,500-$4,500
A2M InjectionsSpecialty$500-$1,000
Stem Cell Therapy (BMAC)Ultra-Premium$3,000-$5,000
Comprehensive Spine ProgramComplex Case$5,000+
Referral Revenue (per ref)MultiplierLTV x 0.8
Traffic / Acquisition
Active Nurture Sequences
Decision Points
Treatment Plans / Packages
Recovery / Win-Back
Dr. Ritucci's Personal Touchpoints
Revenue / Money Nodes
Cross-Sell / Referral Paths
Brand / Core Funnel