65+ SMS Messages
45+ Emails
14 Workflows
50+ Tags
90-Day Nurture Cycle
3 Service Funnels
YOUR NURSE FRIEND ATX

Operating System

End-to-end business playbook — acquisition through retention

CUSTOMER ACQUISITION JOURNEY
AWARENESSFirst touchpoint
Instagram @nursefriendatx
TikTok Content
Facebook / Google Ads
Fertility Clinic Referrals
Blog / SEO Content
Community Events (You Me She Fest)
CAPTURELead enters ecosystem
Wellness Quiz Submission
$99 Virtual Call Booking
Lead Magnet Download (IVF Guide)
Direct Service Booking
Newsletter Signup (10% Off)
CRM ENTRYGoHighLevel
Auto-sync from all capture points
Tagged by interest (IV / Fertility / Weight Loss)
Tagged by source (IG / TikTok / Google / Referral)
NURTUREAutomated sequences
Email Nurture Sequence (7 emails)
SMS/Text Sequence (11 texts)
AI Chatbot (24/7 FAQ)
Retargeting Ads
⚡ TANIA ENGAGEMENTHuman touch begins
Personal SMS from Tania
Voice Note Welcome
5-Min Follow-Up Call
Appointment Booked
SERVICE FULFILLMENT ENGINE
PRE-VISIT PREPAutomation + education
Booking Confirmation SMS
What-to-Expect Email
Hydration / Prep Reminders
Skeptic-to-Believer Story (48hrs)
Morning-of Text from Tania
TREATMENT DAYThe nurse bestie experience
IV Drip / Injection / Consultation
Wellness Photo Moment
Product Recommendation
BAMFAM (Book next visit NOW)
POST-TREATMENTRetention automation
Day 0: Thank You SMS
Day 1: Check-In Text
Day 3: Aftercare Email
Day 5: Google Review Request
Day 7: Cross-Sell Intro
Day 14: Membership Pitch
⚡ REBOOKINGRepeat visit secured
Day 21: Package Deal Offer
Day 30: Rebooking Nudge
Membership Conversion Flow
Referral Program Activation
CLIENT LIFECYCLE STAGES
PROSPECTQuiz / inquiry submitted
Wellness Quiz Completed
Interest Tagged (IV / Fertility / WL)
Speed to Lead Fires
BOOKEDFirst appointment set
Pre-Appointment Sequence Active
No-Show Recovery on Standby
ACTIVE CLIENTReceiving treatment
Post-Treatment Automation
Cross-Sell Sequences Active
Membership Offer at Day 14
MEMBER / VIPRecurring revenue
$199/mo Wellness Membership
Monthly Check-In with Tania
Referral Engine Activated
Quarterly VIP Package Offers
⚡ ADVOCATEGrowth multiplier
Google Reviews Posted
Referrals Sent ($50 credit)
Social Media Tagging
Case Study / Testimonial
DAILY OPERATIONS & SYSTEMS
SCHEDULINGAppointment flow
Mangomint Booking Platform
Mobile Visit Route Planning
Studio vs. In-Home Triage
Holiday / Travel Fee Rules
SUPPLY CHAINInventory & sourcing
IV Drip Supply Inventory
Medication Sourcing (Fertility)
GLP-1 Compound Pharmacy
Retail Product Stock (B12, Omnilux)
COMPLIANCEClinical & legal
Medical Director Oversight (Dr. Drollinger)
NP License Maintenance
HIPAA Compliance
Consent Forms & Documentation
HSA/FSA Billing Procedures
⚡ CRM & AUTOMATIONGoHighLevel
14 Active Workflows
50+ Contact Tags
10 Pipeline Stages
AI Chatbot Configuration
Reporting Dashboard
REVENUE STREAMS & PRICING ARCHITECTURE
ENTRY OFFERS$0–$99
Free Wellness Quiz → Lead Magnet
$50 New Client Credit
$99 Virtual Support Call
Newsletter 10% Off
CORE SERVICES$120–$450/visit
IV Drips: $120–$300
Vitamin Bar Shots: $40–$80
Fertility Injections: $125–$300
GLP-1 Weight Loss: $350–$450/mo
PACKAGES$680–$2,388
4-IV Bundle (15% off): $680–$1,020
Fertility 7-Day Package: $1,000
Fertility 14-Day Package: $2,000
Membership: $199/mo ($2,388/yr)
⚡ PREMIUM / VIP$1,500+
VIP Transformation Package: $1,500
Quarterly Fast Cash Campaigns
Retail Products: $25–$299
Referral Revenue (LTV multiplier)
TEAM STRUCTURE & SUPPORT FUNCTIONS
CLINICAL TEAMCare delivery
Tania Yousaf, APRN, FNP-C (Founder)
Dr. Jeremy Drollinger, MD (Medical Director)
Future: Additional NP / RN for mobile
MARKETINGGrowth & content
Social Media Content (IG / TikTok)
Paid Ads Management
SEO / Blog Content Writing
Email / SMS Copywriting
ADMIN & OPSBack office
Appointment Scheduling
Billing / HSA-FSA Processing
Supply Ordering
Compliance Documentation
⚡ TECH STACKTools & platforms
GoHighLevel (CRM + Automation)
Mangomint (Booking)
Shopify (E-Commerce)
AI Chatbot (24/7 Support)
Social Platforms (IG, TikTok, FB, YT)
RETENTION & RECOVERY PLAYBOOK
ACTIVE RETENTIONKeep clients engaged
Post-Treatment Check-Ins
Monthly Member Wellness Calls
Cross-Sell Automation (IV → Fertility → WL)
Referral Program ($50 credit)
Seasonal Promotions
AT-RISK DETECTIONEarly warning signs
No visit in 45 days → nudge SMS
No engagement in 60 days → re-engage email
Membership cancel signal → save offer
WIN-BACKDormant 90+ days
9-Word Revival Text
40% Comeback Offer
5 SMS + 3 Emails Over 30 Days
Personal Note from Tania
⚡ GRACEFUL EXITIf they don't return
Final "Door is always open" email
Resource gift (free wellness tip PDF)
Move to cold list (quarterly check-in only)
Unsubscribe respected immediately
TRAFFIC SOURCES

Multi-Platform Content Engine

  • Instagram @nursefriendatx: IV therapy reels, fertility injection day-in-the-life, client wellness transformations, "Nurse bestie explains" series, story polls ("Would you do NAD+ at home?")
  • TikTok @nursefriendatx: Short-form: "What your nurse friend wants you to know about IVF injections," myth-busting IV therapy, GLP-1 education, behind-the-scenes mobile visits
  • Facebook Ads: Targeted campaigns — Women 25-50 Austin, interests: fertility, wellness, weight loss. Carousel: "3 reasons Austin women choose at-home IV therapy"
  • Google Ads: High-intent: "mobile IV therapy Austin," "at-home fertility injections Austin TX," "semaglutide near me Austin"
  • Referrals: Active client referral program + fertility clinic partnerships + OB/GYN referral network
  • Google Organic: Blog content targeting "IV therapy benefits," "IVF injection tips," "NAD+ Austin," "nurse-led wellness"
  • CTA on all channels: "Book Your Free Wellness Call" or "Take the Wellness Quiz" → nursefriendwellness.com
drives traffic to
LANDING PAGE

nursefriendwellness.com — Wellness Quiz Funnel

  • Hero: "Expert Wellness Care, Delivered to Your Door — Because Your Care Should Be Guided by Expertise, Not Rushed"
  • Wellness Quiz: "What's your #1 wellness goal?" (Energy / Fertility / Weight Loss / Immunity / Recovery) + current health concerns + "Have you tried IV therapy before?"
  • Social Proof: City Lifestyle "Future of Healthcare" badge, 10+ years clinical experience, Global Association of Fertility Professionals, named client testimonials
  • Credentials shown prominently: APRN, FNP-C + Medical Director: Jeremy Drollinger, MD
  • Offer: Free 15-Minute Wellness Call on quiz submit + $50 off first IV drip
  • CRM Action: Contact created → tagged by quiz answers (interest-iv, interest-fertility, etc.) → service-specific Speed to Lead fires
quiz submitted / form filled
SPEED TO LEAD — IMMEDIATE

First-5-Minutes Response Protocol

  • Instant SMS from Tania (Personal Touch): "Hey [Name]! It's Tania, your nurse friend. I just saw your quiz come through — [personalized based on goal]. I'd love to chat about the best plan for you!"
  • Instant Email: "Your Personalized Wellness Recommendation" — customized based on quiz answers (fertility path gets IVF injection guide, IV path gets drip comparison chart, weight loss gets GLP-1 FAQ)
  • AI Chatbot (24/7): Answers FAQ about services, pricing, mobile vs studio, insurance/HSA, Tania's credentials; captures intent signals and escalates high-intent leads
  • 5-Min Follow-Up Call Attempt: CRM task created — "Hey! Just wanted to personally welcome you and answer any questions about your wellness goals"
7-day aggressive nurture begins
7-DAY AGGRESSIVE NURTURE

Day-by-Day Conversion Sequence (Branched by Interest)

11 SMS + 7 Emails
  • Day 1 — 3 Texts + Call: Text 1 (9am): Personalized tip based on quiz goal | Text 2 (12pm): Educational video — "What to expect from your first [IV drip / fertility injection / GLP-1 dose]" | Text 3 (5pm): "What's your biggest concern about getting started?" | Call attempt
  • Day 2 — 2 Texts: Client testimonial relevant to their interest + "Imagine feeling [energized/supported/confident] within your first session"
  • Day 3 — 2 Texts + Email: Education: "Here's what happens during a [service] session with me" + Email: Tania's personal story — why she started Your Nurse Friend
  • Day 4 — 1 Text + Email: FAQ buster relevant to interest + Email: "Is [IV therapy / fertility support / weight loss] right for you? Here's how to know"
  • Day 5 — 1 Text + Email: Another client win + Email: "Here's exactly what your first visit looks like — step by step"
  • Day 6 — 1 Text + Email: "I only work with clients I know I can truly help. Your $99 virtual call is still available" + Email: Full service breakdown, pricing, what's included, HSA/FSA info
  • Day 7 — 1 Text + Email: "Your $50 new client credit expires this week — ready to feel amazing?" + Email: Direct booking CTA with testimonial stack + urgency
booking decision
BOOKED?
YES → Pre-Appointment
NO → Left column nurture
YES path continues
PRE-APPOINTMENT SEQUENCE

Confirmation & Prep Flow

5 SMS + 2 Emails
  • Instant Confirmation: "You're booked! [Service] with Tania on [date] at [time]. I can't wait to take care of you!"
  • Email — What to Expect: Pre-visit prep guide (hydration tips for IV, injection prep for fertility, fasting guidelines for weight loss), what to wear, studio directions or mobile visit prep
  • 48hrs Before: SMS — Client story: "Meet [Name] — she was nervous too, and here's what she said after her first visit"
  • 24hrs Before: SMS — "See you tomorrow! Quick reminder: [hydrate well / have a light meal / etc.]"
  • Morning-of: SMS — "Today's the day! I'm prepping everything for you. See you at [time]!"
  • 3hrs Before: SMS — Final confirmation + studio address or "I'm heading to you at [address] — be there soon!"
appointment day
SHOWED?
YES → Treatment
NO → No-Show Recovery
YES — treatment begins
TREATMENT DAY

Tania Delivers the Experience

  • Service Delivery: Tania performs [IV drip / fertility injection / weight loss consultation] with her signature warm, clinical approach
  • Photo Moment: Wellness selfie opportunity — "Tag us @nursefriendatx!" (with consent)
  • BAMFAM: Book A Meeting Before A Meeting — "Your next session?" Schedule follow-up before they leave
  • Product Recommendation: Personalized — B12 spray, collagen patch, or Omnilux based on treatment
  • For Fertility: Medication organization review + injection technique reinforcement + emotional support check-in
post-treatment automation fires
POST-TREATMENT SEQUENCE

Retention & Upsell Flow

6 SMS + 4 Emails
  • Day 0: "Thank you for trusting me with your wellness, [Name]! How are you feeling?" — immediate post-visit text
  • Day 1: Check-in text — "How's your energy today? Any questions about what we did?"
  • Day 3: Email — Aftercare tips + recommended product + "Did you know?" education about their service
  • Day 5: SMS — "Would you mind sharing your experience? Your words help other women find the care they deserve" + Google review link
  • Day 7: Email — Cross-sell intro: "Based on your [IV/fertility/weight loss] visit, you might also love [complementary service]"
  • Day 10: SMS — Rebooking nudge: "Time to schedule your next session! Your body will thank you"
  • Day 14: Email — Membership pitch: "Save $100+/month with our Wellness Membership — $199/mo"
  • Day 21: SMS — Package deal offer: "4-IV Bundle: Save 15% when you commit to your wellness"
membership decision
JOINS MEMBERSHIP?
YES → Membership Active
NO → Membership Nurture
YES PATH
MEMBERSHIP ACTIVE

$199/month Wellness Membership

  • 1 IV Drip per month (any standard drip)
  • 15% off all add-ons and vitamin shots
  • 10% off products in shop
  • Priority booking + no travel fee
  • Monthly wellness check-in with Tania
  • $199/mo × 12 = $2,388/year (saves $500+ vs. a la carte)
NO PATH
MEMBERSHIP NURTURE

Conversion Drip

  • 5 SMS + 3 Emails over 14 days
  • Value stack: "Here's what members save"
  • Objection handling: "Is it worth it?"
  • Social proof from current members
  • Limited-time: "First month $149"
  • Loops back
quarterly revenue boost
QUARTERLY FAST CASH CAMPAIGN

VIP Wellness Transformation Package — $1,500

  • Package: 4 Custom IV Drips + NAD+ Session + Vitamin Bar Shots + Omnilux Face Device + 30-Min Wellness Strategy Call with Tania
  • 7-Day Hype Sequence: 8 SMS + 7 Emails building anticipation
  • Scarcity: "Only 5 VIP packages available this quarter" (real limit)
  • 3 Bonus Reveals: Day 3: Free B12 spray, Day 5: Extra Glutathione add-on, Day 7: 60-min wellness planning session
  • Target: Existing clients + warm leads. Revenue goal: $7,500/quarter (5 packages)
REVENUE TRACKING

Client Lifetime Value Ladder

Product / OfferStageRevenue
Free Wellness Quiz + $50 CreditTop of FunnelLead Magnet
$99 Virtual Support CallLow-Commitment Entry$99
Single IV DripFirst Visit$190–$300
4-IV Bundle (15% off)Commitment$680–$1,020
Monthly MembershipRecurring$2,388/yr
Fertility Package (14-day)High-Value Niche$2,000
VIP Transformation PackagePremium Quarterly$1,500
GLP-1 Weight Loss (monthly)Recurring$350–$450/mo
Product SalesPassive$25–$299
Referral Revenue (per ref)MultiplierLTV × 0.8
Traffic / Acquisition
Active Nurture Sequences
Decision Points
Membership / Packages
Recovery / Win-Back
Tania's Personal Touchpoints
Revenue / Money Nodes
Cross-Sell / Referral Paths
Brand / Core Funnel