55+ SMS Messages
40+ Emails
12 Workflows
35+ Tags
90-Day Nurture Cycle
4 Service Funnels
VITALIS

Operating System

End-to-end business playbook — acquisition through retention

PATIENT ACQUISITION JOURNEY
AWARENESSFirst touchpoint
Google Organic / SEO
Instagram (@live.vitalis)
Physician Referrals
Community Events
Google Business Profile
CAPTURELead enters ecosystem
Free Consultation Request
Assessment Quiz
Lead Magnet Download
Direct Inquiry (phone/chat)
Newsletter Signup
CRM ENTRYGoHighLevel
Auto-sync from all capture points
Tagged by service interest
Tagged by source (Google / Facebook / Referral)
NURTUREAutomated sequences
Email Nurture Sequence (7 emails)
SMS/Text Sequence (11 texts)
AI Chatbot (24/7 FAQ)
Retargeting Ads
⚡ Dr. Alicia Roldán, D.O. ENGAGEMENTHuman touch begins
Personal Call from Team
Consultation Scheduled
SERVICE DELIVERY ENGINE
PRE-CONSULTATIONAutomation + education
Booking Confirmation SMS
Intake Form Sent
What-to-Expect Email
Insurance / Financing Info
Day-of Reminder
EVALUATION DAYComprehensive assessment
Comprehensive Assessment
Diagnosis Discussion
Treatment Plan Presentation
Financial Options
BAMFAM (Book next visit)
TREATMENTProcedure day
Service Delivery
Post-Procedure Instructions
Follow-Up Schedule Set
⚡ RECOVERY & FOLLOW-UPOngoing care
Day 1 Check-In SMS
Week 1 Progress Call
Month 1 Assessment
Continuation Plan
PATIENT LIFECYCLE
PROSPECTInquiry submitted
Assessment Completed
Interest Tagged
Speed to Lead Fires
EVALUATEDConsultation completed
Assessment Done
Treatment Plan Proposed
Financial Options Reviewed
ACTIVE PATIENTTreatment underway
Treatment Series Active
Progress Tracking
Satisfaction Check-ins
ADVOCATEReferring & returning
Google Review Left
Referral Program Active
Maintenance Plan
Re-engagement Campaigns
OPERATIONS & SYSTEMS
AUTOMATIONSGoHighLevel workflows
Speed to Lead (< 5 min response)
Missed Call Text-Back
Appointment Reminders
No-Show Recovery
Review Request Sequence
TRACKINGKPIs & dashboards
Lead → Patient Conversion Rate
Cost Per Lead by Channel
Revenue Per Patient
Retention Rate
Google Review Score
TEAMRoles & responsibilities
Front Desk — booking, intake
Marketing — content, ads
Sales — follow-up, closing
Clinical — delivery, outcomes
REVENUE GROWTH
ACQUISITIONNew patients
Paid Ads ROI Tracking
Cost Per Acquisition Target
Lead Volume Goals
MONETIZATIONRevenue per patient
Average Transaction Value
Upsell / Cross-sell Rate
Package Conversion Rate
SCALINGGrowth levers
Increase Ad Spend (proven channels)
New Service Lines
Referral Amplification
Strategic Partnerships
RETENTION & LOYALTY
POST-TREATMENTFirst 30 days
Day 1 Check-In
Week 1 Progress
Day 14 Satisfaction Survey
Day 30 Review Request
MAINTENANCEOngoing engagement
Monthly Newsletter
Seasonal Promotions
Birthday / Anniversary Messages
Re-engagement at 60/90 days
REFERRALSGrowth through advocacy
Referral Program Launch
Dual Incentive Structure
Testimonial Collection
Case Study Development
TRAFFIC SOURCES

Multi-Channel Client Acquisition

  • Google SEO: Targeting "physician-led fitness San Francisco," "longevity medicine Bay Area," "cognitive optimization doctor," "integrated rehabilitation SF," "concierge health performance" — educational blog content establishing Dr. Roldán as the authority
  • Instagram (@live.vitalis): Transformation stories, training science, behind-the-scenes physician-athlete content. Carousel: "3 reasons athletes choose physician-led training over generic coaching"
  • Physician Referral Network: Neurologists, orthopedists, sports medicine, primary care — referring patients for integrated care and rehabilitation
  • Community Events: Free workshops: "Building Resilience — The Science of Lifelong Performance" — builds authority and generates warm leads
  • Google Business Profile: Optimized listing, review management, local search authority for Bay Area
  • CTA on all channels: "Request a Consult" → livevitalis.com
drives traffic to
LANDING PAGE

livevitalis.com — Performance Assessment Funnel

  • Hero: "A New Standard for Life-Enhancing Care & Whole-Person Fitness — Health is Built, Not Prescribed."
  • Performance Assessment: "What's your primary goal?" (Injury Recovery / Physical Performance / Cognitive Optimization / Longevity / Brain Injury Recovery) + current fitness level + "What have you tried before?"
  • Social Proof: Osteopathic Medical Doctor, Physiatrist, athlete — physician who lives what she practices
  • Differentiator: "Individualized, physician-led model integrating four disciplines — designed for lifelong performance"
  • Offer: Complimentary consultation on assessment submit + personalized protocol overview
  • CRM Action: Contact created → tagged by assessment answers (physical-training, cognitive, rehab, longevity, brain-injury) → service-specific Speed to Lead fires
assessment submitted / form filled
SPEED TO LEAD — IMMEDIATE

First-5-Minutes Response Protocol

  • Instant SMS from Team: "Hi [Name]! This is Dr. Roldán's team at Vitalis. We just received your performance assessment — [personalized based on goal]. Let's get you scheduled for a complimentary consultation!"
  • Instant Email: "Your Personalized Path Forward" — customized based on assessment (rehab gets recovery protocol, training gets performance roadmap, cognitive gets optimization overview)
  • AI Chatbot (24/7): Answers FAQ about programs, pricing, Dr. Roldán's credentials, what to expect; captures intent signals and escalates high-intent leads
  • 5-Min Follow-Up Call Attempt: CRM task created — "Welcome call — understand their goals and book consultation"
7-day aggressive nurture begins
7-DAY AGGRESSIVE NURTURE

Day-by-Day Conversion Sequence (Branched by Goal)

11 SMS + 7 Emails
  • Day 1 — 3 Texts + Call: Text 1 (9am): Personalized tip based on goal | Text 2 (12pm): Educational video — "What physician-led integrated care actually looks like" | Text 3 (5pm): "What's your biggest challenge right now?" | Call attempt
  • Day 2 — 2 Texts: Member transformation story relevant to their goal + "Imagine performing at your best for decades, not just seasons"
  • Day 3 — 2 Texts + Email: Education: "Why most fitness programs fail — and how physician-led protocols change the equation" + Email: Dr. Roldán's story — the athlete-physician who built Vitalis
  • Day 4 — 1 Text + Email: FAQ buster relevant to their goal + Email: "How Dr. Roldán designs your individualized protocol — step by step"
  • Day 5 — 1 Text + Email: Another member success story + Email: "Here's exactly what your first consultation looks like"
  • Day 6 — 1 Text + Email: "Dr. Roldán is honest about what will and won't work for you — that's the difference" + Email: Full program options, membership tiers, what's included
  • Day 7 — 1 Text + Email: "Your complimentary assessment expires this week — ready to explore your potential?" + Email: Direct booking CTA with testimonial stack + urgency
booking decision
BOOKED?
YES → Pre-Consultation
NO → Left column nurture
YES path continues
PRE-CONSULTATION SEQUENCE

Confirmation & Prep Flow

5 SMS + 2 Emails
  • Instant Confirmation: "You're booked! Consultation with Dr. Roldán on [date] at [time]. We look forward to helping you unlock your potential!"
  • Email — What to Expect: Pre-visit guide (wear comfortable clothing, bring medical history, list of goals), office directions, parking info
  • 48hrs Before: SMS — Member story: "Meet [Name] — she was told to stop training after her injury, and here's what happened with Vitalis"
  • 24hrs Before: SMS — "See you tomorrow! Please bring any recent labs, imaging, or medical records"
  • Morning-of: SMS — "Today's the day! Dr. Roldán's team is ready for you. See you at [time]!"
  • Membership Email: Program options, pricing tiers, concierge membership details
consultation day
SHOWED?
YES → Assessment
NO → No-Show Recovery
YES — assessment begins
ASSESSMENT DAY

Dr. Roldán Comprehensive Evaluation

  • Physical Assessment: Dr. Roldán performs comprehensive musculoskeletal + neurological evaluation — movement quality, strength baselines, functional capacity, cognitive screening
  • Medical History Review: Reviews labs, imaging, prior treatments — integrates medical history into the performance protocol
  • Goal Alignment: Honest assessment — if Vitalis isn't the right fit, Dr. Roldán says so. Discusses which combination of services matches their needs
  • Protocol Design: Personalized plan integrating relevant disciplines (training, cognitive, rehab, longevity) with realistic timelines
  • BAMFAM: Book first session before they leave — enrollment momentum
post-enrollment automation fires
POST-ENROLLMENT SEQUENCE

Onboarding & Early Wins Flow

6 SMS + 4 Emails
  • Day 0: "Welcome to Vitalis, [Name]! Dr. Roldán has designed your protocol — let's build something lasting" — immediate welcome text
  • Day 1: Check-in text — "How are you feeling after your assessment? Any questions about your protocol?"
  • Day 3: Email — Your first week guide + what to expect + "The first 30 days are where the foundation is built"
  • Day 5: SMS — "Would you mind sharing your experience? Your story helps others discover physician-led care" + Google review link
  • Day 7: Email — Cross-sell intro: "Based on your [training/rehab/cognitive] goals, you might also benefit from [complementary service]"
  • Day 14: SMS — Progress check: "Two weeks in — how are you feeling? Let's review your protocol at your next session"
  • Day 21: Email — Concierge upgrade pitch: "Members who go concierge see 2-3x faster results with priority access to Dr. Roldán"
  • Day 30: SMS — Monthly milestone: "30 days! Let's review your progress and adjust your protocol"
membership decision
CONCIERGE?
YES → Concierge Member
NO → Standard Program
YES PATH
CONCIERGE MEMBER

Full Integration Program

  • All 4 disciplines integrated
  • Priority access to Dr. Roldán
  • Monthly protocol reviews
  • Advanced diagnostics included
  • Quarterly comprehensive reassessment
  • Direct communication channel
STANDARD PATH
TARGETED PROGRAM

Single-Service Focus

  • 1-2 disciplines active
  • Monthly check-ins
  • Progress tracking
  • Cross-sell education
  • Concierge upgrade offers
  • Upgrade path active
quarterly community events
QUARTERLY COMMUNITY EVENT

Free Workshop + Referral Bonus

  • Workshop: "Building Resilience — The Science of Lifelong Performance" — Dr. Roldán presents latest research, live movement demo, Q&A
  • 7-Day Hype Sequence: 6 SMS + 5 Emails building anticipation + inviting existing members to bring friends
  • Referral Bonus: Members who bring a friend get $150 credit toward next month
  • Lead Generation: All attendees offered complimentary consultation — warm leads from educational authority positioning
  • Target: 15+ attendees per event. Revenue goal: $10,000/quarter from event-sourced members
REVENUE TRACKING

Member Lifetime Value Ladder

Program / OfferStageRevenue
Complimentary ConsultationTop of FunnelLead Magnet
Performance AssessmentLead Qualification$0
Single-Session TrainingEntry$150-$250
Targeted Program (1 discipline)Core$500-$1,000/mo
Rehabilitation ProtocolClinical$800-$2,000/mo
Cognitive OptimizationSpecialty$600-$1,500/mo
Longevity MedicinePremium$1,000-$2,500/mo
Concierge MembershipUltra-Premium$3,000-$5,000/mo
Referral Revenue (per ref)MultiplierLTV x 0.8
Traffic / Acquisition
Active Nurture Sequences
Decision Points
Programs / Memberships
Recovery / Win-Back
Dr. Roldán's Personal Touchpoints
Revenue / Money Nodes
Cross-Sell / Referral Paths
Brand / Core Funnel