55+ SMS Messages
40+ Emails
12 Workflows
40+ Tags
90-Day Nurture Cycle
5 Service Funnels
AMAZING SKIN CARE MED SPA

Operating System

End-to-end client playbook — acquisition through retention

CLIENT ACQUISITION JOURNEY
AWARENESSFirst touchpoint
Google Organic / SEO
Instagram / Facebook
Client Referrals
Google Business Profile
Vagaro Marketplace
→
CAPTURELead enters ecosystem
Free Skin Consultation Request
Skin Assessment Quiz
Lead Magnet Download
Direct Inquiry (phone/DM)
Vagaro Booking Form
→
CRM ENTRYGoHighLevel
Auto-sync from all capture points
Tagged by treatment interest
Tagged by source (Google / Social / Referral)
→
NURTUREAutomated sequences
Email Nurture Sequence (7 emails)
SMS/Text Sequence (11 texts)
AI Chatbot (24/7 FAQ)
Retargeting Ads
→
✨ JENNIFER BRYAN ENGAGEMENTExpert touch begins
Personal Call from Jennifer
Skin Consultation Scheduled
SERVICE DELIVERY ENGINE
PRE-TREATMENTAutomation + education
Booking Confirmation SMS
Intake Form Sent
What-to-Expect Email
Pre-Treatment Care Instructions
Day-of Appointment Reminder
→
CONSULTATION DAYSkin assessment
Skin Analysis & Assessment
Skin Concern Discussion
Treatment Plan Presentation
Package & Pricing Options
BAMFAM (Book first treatment)
→
TREATMENT DAYService delivery
Treatment Service Delivered
Post-Treatment Care Instructions
Follow-Up Schedule Set
→
✨ AFTERCARE & FOLLOW-UPResults tracking
Day 1 Aftercare Check-In SMS
Week 1 Results Check-In
Month 1 Progress Assessment
Treatment Plan Continuation
CLIENT LIFECYCLE
PROSPECTInquiry submitted
Skin Assessment Completed
Treatment Interest Tagged
Speed to Lead Fires
→
CONSULTEDSkin consult completed
Skin Analysis Done
Treatment Plan Proposed
Package Options Reviewed
→
ACTIVE CLIENTTreatment underway
Treatment Series Active
Results Progress Tracking
Satisfaction Check-ins
→
ADVOCATEReferring & returning
Google Review Left
Referral Program Active
Maintenance Treatment Plan
Re-engagement Campaigns
OPERATIONS & SYSTEMS
AUTOMATIONSGoHighLevel workflows
Speed to Lead (< 5 min response)
Missed Call Text-Back
Appointment Reminders
No-Show Recovery
Review Request Sequence
→
TRACKINGKPIs & dashboards
Lead → Client Conversion Rate
Cost Per Lead by Channel
Revenue Per Client
Client Retention Rate
Google Review Score
→
TEAMRoles & responsibilities
Jennifer — consultations, treatments, education
Marketing — social content, ads
Booking — Vagaro + GHL follow-up
Client Care — aftercare, retention
REVENUE GROWTH
ACQUISITIONNew clients
Paid Ads ROI Tracking
Cost Per Acquisition Target
Lead Volume Goals
→
MONETIZATIONRevenue per client
Average Transaction Value
Upsell / Package Rate
Treatment Series Conversion
→
SCALINGGrowth levers
Increase Ad Spend (proven channels)
New Treatment Lines
Referral Amplification
Strategic Partnerships
RETENTION & LOYALTY
POST-TREATMENTFirst 30 days
Day 1 Aftercare Check-In
Week 1 Results Check-In
Day 14 Satisfaction Survey
Day 30 Review Request
→
MAINTENANCEOngoing engagement
Monthly Skincare Newsletter
Seasonal Promotions
Birthday Specials
Re-engagement at 60/90 days
→
REFERRALSGrowth through advocacy
Referral Program Launch
Dual Incentive Structure
Before & After Collection
Client Testimonial Development
TRAFFIC SOURCES

Multi-Channel Client Acquisition

  • Google SEO: Targeting "laser hair removal Hollywood FL," "med spa Fort Lauderdale," "ethnic skin care specialist South Florida," "body slimming Hollywood," "Vi Peel Fort Lauderdale," "laser acne treatment Hollywood" — educational content establishing Jennifer as the South Florida authority
  • Instagram / Facebook: Before & after transformation content, skincare tips, ethnic skin care education, behind-the-scenes treatment videos. Reels: "What 25 years of skincare expertise looks like on your skin"
  • Google Business Profile: Optimized listing, review management, local search authority for Hollywood / Fort Lauderdale area — 1720 Harrison Street listing
  • Vagaro Marketplace: Active listing on Vagaro driving new client bookings directly into the scheduling system
  • Client Referral Network: Satisfied clients referring friends and family — especially within ethnic skin care community where Jennifer's expertise is unmatched
  • CTA on all channels: "Book Your Skin Consultation" → amazingskincaremedspa.com
drives traffic to
LANDING PAGE

amazingskincaremedspa.com — Skin Assessment Funnel

  • Hero: "25+ Years of Transforming Skin in South Florida — Expert Care for Every Skin Type, Every Tone."
  • Skin Assessment: "What's your primary concern?" (Laser Hair Removal / Acne & Breakouts / Body Slimming / Anti-Aging & Tightening / Hyperpigmentation & Ethnic Skin / Chemical Peel) + skin type + "What have you tried before?"
  • Social Proof: Medical Esthetician + Laser Technician + Para-Medical Esthetician degree (Florida College of Natural Health, 2001) + plastic surgeon pre/post-op background
  • Differentiator: "Jennifer Bryan has 25+ years of hands-on experience and specialized training in ethnic skin care — a rarity in South Florida med spas"
  • Offer: Complimentary skin consultation on assessment submit + personalized treatment protocol overview
  • CRM Action: Contact created → tagged by assessment answers → treatment-specific Speed to Lead fires
assessment submitted / form filled
SPEED TO LEAD — IMMEDIATE

First-5-Minutes Response Protocol

  • Instant SMS from Jennifer: "Hi [Name]! This is Jennifer at Amazing Skin Care Med Spa. I just received your skin assessment — [personalized based on concern]. I'd love to get you scheduled for a complimentary consultation!"
  • Instant Email: "Your Personalized Skincare Path" — customized based on assessment (acne clients get treatment protocol overview, body slimming clients get procedure explainer, ethnic skin clients get specialist reassurance)
  • AI Chatbot (24/7): Answers FAQ about treatments, pricing, Jennifer's credentials, what to expect; captures intent signals and escalates high-intent leads
  • 5-Min Follow-Up Call Attempt: CRM task created — "Welcome call — understand their skin concerns and book consultation via Vagaro"
7-day aggressive nurture begins
7-DAY AGGRESSIVE NURTURE

Day-by-Day Conversion Sequence (Branched by Treatment Interest)

11 SMS + 7 Emails
  • Day 1 — 3 Texts + Call: Text 1 (9am): Personalized tip based on skin concern | Text 2 (12pm): Educational video — "What a real med spa skin consultation looks like vs. a regular facial" | Text 3 (5pm): "What's your biggest skin frustration right now?" | Call attempt
  • Day 2 — 2 Texts: Client transformation story relevant to their concern + "Imagine waking up confident in your skin every single day"
  • Day 3 — 2 Texts + Email: Education: "Why at-home treatments fall short — and what 25 years of professional expertise changes" + Email: Jennifer's story — the para-medical esthetician who worked with plastic surgeons
  • Day 4 — 1 Text + Email: FAQ buster relevant to their concern + Email: "How Jennifer designs your personalized treatment plan — step by step"
  • Day 5 — 1 Text + Email: Another client success story + Email: "Here's exactly what your first consultation at Amazing Skin Care looks like"
  • Day 6 — 1 Text + Email: "Jennifer is honest about what will and won't work for your skin — that's the difference 25 years makes" + Email: Full treatment menu, package options, what's included
  • Day 7 — 1 Text + Email: "Your complimentary consultation offer expires this week — ready for your best skin yet?" + Email: Direct booking CTA with before/after stack + urgency
booking decision
BOOKED?
YES → Pre-Treatment
NO → Left column nurture
YES path continues
PRE-TREATMENT SEQUENCE

Confirmation & Prep Flow

5 SMS + 2 Emails
  • Instant Confirmation: "You're booked! Skin consultation with Jennifer on [date] at [time]. We're so excited to start your skin transformation journey!"
  • Email — What to Expect: Pre-visit guide (arrive with clean skin, no makeup, bring list of current skincare products), office address (1720 Harrison St, #18C, Hollywood), parking info
  • 48hrs Before: SMS — Client story: "Meet [Name] — she came in with stubborn hyperpigmentation and here's what changed with Jennifer's treatment plan"
  • 24hrs Before: SMS — "See you tomorrow! Please arrive with a clean face and bring any skincare products or medications you're currently using"
  • Morning-of: SMS — "Today's the day! Jennifer is ready for your consultation. See you at [time] — 954-716-0521 if you need us!"
  • Treatment Package Email: Overview of service menu, treatment series options, what's included in each package
consultation day
SHOWED?
YES → Skin Assessment
NO → No-Show Recovery
YES — skin assessment begins
SKIN CONSULTATION DAY

Jennifer Bryan Comprehensive Skin Assessment

  • Skin Analysis: Jennifer performs thorough skin analysis — assessing skin type, tone, texture, concerns (hyperpigmentation, acne, laxity, hair removal needs, body composition goals)
  • Medical & Skincare History: Reviews current products, past treatments, medications, allergies — para-medical approach with plastic surgery background informs the protocol
  • Goal Alignment: Honest assessment — if a service isn't the right fit for their skin or budget, Jennifer says so. Discusses which combination of treatments matches their concerns
  • Treatment Plan Design: Personalized protocol integrating relevant services (laser, peels, slimming, tightening) with realistic timelines and expected results
  • BAMFAM: Book first treatment before they leave — enrollment momentum via Vagaro
post-treatment automation fires
POST-TREATMENT SEQUENCE

Aftercare & Results Amplification Flow

6 SMS + 4 Emails
  • Day 0: "Welcome to Amazing Skin Care, [Name]! Jennifer has designed your skincare protocol — your skin transformation starts now!" — immediate welcome text
  • Day 1: Aftercare check-in text — "How is your skin feeling after your treatment? Any questions about your post-care instructions?"
  • Day 3: Email — Your post-treatment guide + what to expect week by week + "The first 30 days are where results start building"
  • Day 5: SMS — "Would you mind sharing your experience so far? Your story helps others in our community find the care they need" + Google review link
  • Day 7: Email — Cross-sell intro: "Based on your [laser/peel/slimming] goals, you might also benefit from [complementary service]"
  • Day 14: SMS — Progress check: "Two weeks in — how is your skin looking? Let's review at your next treatment!"
  • Day 21: Email — Package upgrade pitch: "Clients who lock in a treatment package save 20% and see faster, more consistent results"
  • Day 30: SMS — Monthly milestone: "30 days! Let's check your progress and adjust your protocol for maximum results"
package decision
PACKAGE?
YES → Treatment Package
NO → Single Sessions
YES PATH
TREATMENT PACKAGE

Full Treatment Series

  • Multi-treatment series (6–12 sessions)
  • 20% savings vs. single sessions
  • Priority scheduling with Jennifer
  • Protocol adjustments included
  • Quarterly skin progress assessments
  • Cross-service add-on discounts
STANDARD PATH
SINGLE SESSIONS

Pay-Per-Treatment

  • Individual treatment visits
  • Flexible scheduling via Vagaro
  • Progress tracking after each session
  • Package education & upgrade offers
  • Cross-sell service education
  • Package upgrade path active
quarterly events & promotions
QUARTERLY SKIN EVENT

Free Skin Clinic + Referral Bonus

  • Event: "Know Your Skin — Free Mini Consultation Day" — Jennifer provides complimentary 15-minute skin assessments, product demos, Q&A on laser and body treatments
  • 7-Day Hype Sequence: 6 SMS + 5 Emails building anticipation + inviting existing clients to bring friends and family
  • Referral Bonus: Clients who bring a friend get $50 credit toward their next treatment
  • Lead Generation: All attendees offered full complimentary consultation — warm leads from Jennifer's personal authority and demonstration of expertise
  • Target: 20+ attendees per event. Revenue goal: $8,000/quarter from event-sourced clients
REVENUE TRACKING

Client Lifetime Value Ladder

Treatment / OfferStageRevenue
Complimentary Skin ConsultationTop of FunnelLead Magnet
Single Facial / Introductory TreatmentEntry$75–$150
Laser Hair Removal (per session)Core$100–$300
Vi Peel / Chemical PeelCore$150–$350
Body Slimming SessionSpecialty$150–$400
RF Skin TighteningSpecialty$200–$500
Treatment Series Package (6–12 sessions)Premium$800–$2,500
Infrared Sauna MembershipRecurring$99–$199/mo
Referral Revenue (per referral)MultiplierLTV x 0.75
Traffic / Acquisition
Active Nurture Sequences
Decision Points
Treatment Packages
Recovery / Win-Back
Jennifer's Personal Touchpoints
Revenue / Money Nodes
Cross-Sell / Referral Paths
Brand / Core Funnel