55+ SMS Messages
40+ Emails
12 Workflows
40+ Tags
90-Day Nurture Cycle
5 Service Funnels
AMAZING SKIN CARE MED SPA

Operating System

End-to-end client playbook — acquisition through retention

CLIENT ACQUISITION JOURNEY
AWARENESSFirst touchpoint
Google Organic / SEO
Instagram / Facebook
Client Referrals
Google Business Profile
Vagaro Marketplace
CAPTURELead enters ecosystem
Free Skin Consultation Request
Skin Assessment Quiz
Lead Magnet Download
Direct Inquiry (phone/DM)
Vagaro Booking Form
CRM ENTRYGoHighLevel
Auto-sync from all capture points
Tagged by treatment interest
Tagged by source (Google / Social / Referral)
NURTUREAutomated sequences
Email Nurture Sequence (7 emails)
SMS/Text Sequence (11 texts)
AI Chatbot (24/7 FAQ)
Retargeting Ads
✨ JENNIFER BRYAN ENGAGEMENTExpert touch begins
Personal Call from Jennifer
Skin Consultation Scheduled
SERVICE DELIVERY ENGINE
PRE-TREATMENTAutomation + education
Booking Confirmation SMS
Intake Form Sent
What-to-Expect Email
Pre-Treatment Care Instructions
Day-of Appointment Reminder
CONSULTATION DAYSkin assessment
Skin Analysis & Assessment
Skin Concern Discussion
Treatment Plan Presentation
Package & Pricing Options
BAMFAM (Book first treatment)
TREATMENT DAYService delivery
Treatment Service Delivered
Post-Treatment Care Instructions
Follow-Up Schedule Set
✨ AFTERCARE & FOLLOW-UPResults tracking
Day 1 Aftercare Check-In SMS
Week 1 Results Check-In
Month 1 Progress Assessment
Treatment Plan Continuation
CLIENT LIFECYCLE
PROSPECTInquiry submitted
Skin Assessment Completed
Treatment Interest Tagged
Speed to Lead Fires
CONSULTEDSkin consult completed
Skin Analysis Done
Treatment Plan Proposed
Package Options Reviewed
ACTIVE CLIENTTreatment underway
Treatment Series Active
Results Progress Tracking
Satisfaction Check-ins
ADVOCATEReferring & returning
Google Review Left
Referral Program Active
Maintenance Treatment Plan
Re-engagement Campaigns
OPERATIONS & SYSTEMS
AUTOMATIONSGoHighLevel workflows
Speed to Lead (< 5 min response)
Missed Call Text-Back
Appointment Reminders
No-Show Recovery
Review Request Sequence
TRACKINGKPIs & dashboards
Lead → Client Conversion Rate
Cost Per Lead by Channel
Revenue Per Client
Client Retention Rate
Google Review Score
TEAMRoles & responsibilities
Jennifer — consultations, treatments, education
Marketing — social content, ads
Booking — Vagaro + GHL follow-up
Client Care — aftercare, retention
REVENUE GROWTH
ACQUISITIONNew clients
Paid Ads ROI Tracking
Cost Per Acquisition Target
Lead Volume Goals
MONETIZATIONRevenue per client
Average Transaction Value
Upsell / Package Rate
Treatment Series Conversion
SCALINGGrowth levers
Increase Ad Spend (proven channels)
New Treatment Lines
Referral Amplification
Strategic Partnerships
RETENTION & LOYALTY
POST-TREATMENTFirst 30 days
Day 1 Aftercare Check-In
Week 1 Results Check-In
Day 14 Satisfaction Survey
Day 30 Review Request
MAINTENANCEOngoing engagement
Monthly Skincare Newsletter
Seasonal Promotions
Birthday Specials
Re-engagement at 60/90 days
REFERRALSGrowth through advocacy
Referral Program Launch
Dual Incentive Structure
Before & After Collection
Client Testimonial Development
TRAFFIC SOURCES

Multi-Channel Client Acquisition

  • Google SEO: Targeting "laser hair removal Hollywood FL," "med spa Fort Lauderdale," "ethnic skin care specialist South Florida," "body slimming Hollywood," "Vi Peel Fort Lauderdale," "laser acne treatment Hollywood" — educational content establishing Jennifer as the South Florida authority
  • Instagram / Facebook: Before & after transformation content, skincare tips, ethnic skin care education, behind-the-scenes treatment videos. Reels: "What 25 years of skincare expertise looks like on your skin"
  • Google Business Profile: Optimized listing, review management, local search authority for Hollywood / Fort Lauderdale area — 1720 Harrison Street listing
  • Vagaro Marketplace: Active listing on Vagaro driving new client bookings directly into the scheduling system
  • Client Referral Network: Satisfied clients referring friends and family — especially within ethnic skin care community where Jennifer's expertise is unmatched
  • CTA on all channels: "Book Your Skin Consultation" → amazingskincaremedspa.com
drives traffic to
LANDING PAGE

amazingskincaremedspa.com — Skin Assessment Funnel

  • Hero: "25+ Years of Transforming Skin in South Florida — Expert Care for Every Skin Type, Every Tone."
  • Skin Assessment: "What's your primary concern?" (Laser Hair Removal / Acne & Breakouts / Body Slimming / Anti-Aging & Tightening / Hyperpigmentation & Ethnic Skin / Chemical Peel) + skin type + "What have you tried before?"
  • Social Proof: Medical Esthetician + Laser Technician + Para-Medical Esthetician degree (Florida College of Natural Health, 2001) + plastic surgeon pre/post-op background
  • Differentiator: "Jennifer Bryan has 25+ years of hands-on experience and specialized training in ethnic skin care — a rarity in South Florida med spas"
  • Offer: Complimentary skin consultation on assessment submit + personalized treatment protocol overview
  • CRM Action: Contact created → tagged by assessment answers → treatment-specific Speed to Lead fires
assessment submitted / form filled
SPEED TO LEAD — IMMEDIATE

First-5-Minutes Response Protocol

  • Instant SMS from Jennifer: "Hi [Name]! This is Jennifer at Amazing Skin Care Med Spa. I just received your skin assessment — [personalized based on concern]. I'd love to get you scheduled for a complimentary consultation!"
  • Instant Email: "Your Personalized Skincare Path" — customized based on assessment (acne clients get treatment protocol overview, body slimming clients get procedure explainer, ethnic skin clients get specialist reassurance)
  • AI Chatbot (24/7): Answers FAQ about treatments, pricing, Jennifer's credentials, what to expect; captures intent signals and escalates high-intent leads
  • 5-Min Follow-Up Call Attempt: CRM task created — "Welcome call — understand their skin concerns and book consultation via Vagaro"
7-day aggressive nurture begins
7-DAY AGGRESSIVE NURTURE

Day-by-Day Conversion Sequence (Branched by Treatment Interest)

11 SMS + 7 Emails
  • Day 1 — 3 Texts + Call: Text 1 (9am): Personalized tip based on skin concern | Text 2 (12pm): Educational video — "What a real med spa skin consultation looks like vs. a regular facial" | Text 3 (5pm): "What's your biggest skin frustration right now?" | Call attempt
  • Day 2 — 2 Texts: Client transformation story relevant to their concern + "Imagine waking up confident in your skin every single day"
  • Day 3 — 2 Texts + Email: Education: "Why at-home treatments fall short — and what 25 years of professional expertise changes" + Email: Jennifer's story — the para-medical esthetician who worked with plastic surgeons
  • Day 4 — 1 Text + Email: FAQ buster relevant to their concern + Email: "How Jennifer designs your personalized treatment plan — step by step"
  • Day 5 — 1 Text + Email: Another client success story + Email: "Here's exactly what your first consultation at Amazing Skin Care looks like"
  • Day 6 — 1 Text + Email: "Jennifer is honest about what will and won't work for your skin — that's the difference 25 years makes" + Email: Full treatment menu, package options, what's included
  • Day 7 — 1 Text + Email: "Your complimentary consultation offer expires this week — ready for your best skin yet?" + Email: Direct booking CTA with before/after stack + urgency
booking decision
BOOKED?
YES → Pre-Treatment
NO → Left column nurture
YES path continues
PRE-TREATMENT SEQUENCE

Confirmation & Prep Flow

5 SMS + 2 Emails
  • Instant Confirmation: "You're booked! Skin consultation with Jennifer on [date] at [time]. We're so excited to start your skin transformation journey!"
  • Email — What to Expect: Pre-visit guide (arrive with clean skin, no makeup, bring list of current skincare products), office address (1720 Harrison St, #18C, Hollywood), parking info
  • 48hrs Before: SMS — Client story: "Meet [Name] — she came in with stubborn hyperpigmentation and here's what changed with Jennifer's treatment plan"
  • 24hrs Before: SMS — "See you tomorrow! Please arrive with a clean face and bring any skincare products or medications you're currently using"
  • Morning-of: SMS — "Today's the day! Jennifer is ready for your consultation. See you at [time] — 954-716-0521 if you need us!"
  • Treatment Package Email: Overview of service menu, treatment series options, what's included in each package
consultation day
SHOWED?
YES → Skin Assessment
NO → No-Show Recovery
YES — skin assessment begins
SKIN CONSULTATION DAY

Jennifer Bryan Comprehensive Skin Assessment

  • Skin Analysis: Jennifer performs thorough skin analysis — assessing skin type, tone, texture, concerns (hyperpigmentation, acne, laxity, hair removal needs, body composition goals)
  • Medical & Skincare History: Reviews current products, past treatments, medications, allergies — para-medical approach with plastic surgery background informs the protocol
  • Goal Alignment: Honest assessment — if a service isn't the right fit for their skin or budget, Jennifer says so. Discusses which combination of treatments matches their concerns
  • Treatment Plan Design: Personalized protocol integrating relevant services (laser, peels, slimming, tightening) with realistic timelines and expected results
  • BAMFAM: Book first treatment before they leave — enrollment momentum via Vagaro
post-treatment automation fires
POST-TREATMENT SEQUENCE

Aftercare & Results Amplification Flow

6 SMS + 4 Emails
  • Day 0: "Welcome to Amazing Skin Care, [Name]! Jennifer has designed your skincare protocol — your skin transformation starts now!" — immediate welcome text
  • Day 1: Aftercare check-in text — "How is your skin feeling after your treatment? Any questions about your post-care instructions?"
  • Day 3: Email — Your post-treatment guide + what to expect week by week + "The first 30 days are where results start building"
  • Day 5: SMS — "Would you mind sharing your experience so far? Your story helps others in our community find the care they need" + Google review link
  • Day 7: Email — Cross-sell intro: "Based on your [laser/peel/slimming] goals, you might also benefit from [complementary service]"
  • Day 14: SMS — Progress check: "Two weeks in — how is your skin looking? Let's review at your next treatment!"
  • Day 21: Email — Package upgrade pitch: "Clients who lock in a treatment package save 20% and see faster, more consistent results"
  • Day 30: SMS — Monthly milestone: "30 days! Let's check your progress and adjust your protocol for maximum results"
package decision
PACKAGE?
YES → Treatment Package
NO → Single Sessions
YES PATH
TREATMENT PACKAGE

Full Treatment Series

  • Multi-treatment series (6–12 sessions)
  • 20% savings vs. single sessions
  • Priority scheduling with Jennifer
  • Protocol adjustments included
  • Quarterly skin progress assessments
  • Cross-service add-on discounts
STANDARD PATH
SINGLE SESSIONS

Pay-Per-Treatment

  • Individual treatment visits
  • Flexible scheduling via Vagaro
  • Progress tracking after each session
  • Package education & upgrade offers
  • Cross-sell service education
  • Package upgrade path active
quarterly events & promotions
QUARTERLY SKIN EVENT

Free Skin Clinic + Referral Bonus

  • Event: "Know Your Skin — Free Mini Consultation Day" — Jennifer provides complimentary 15-minute skin assessments, product demos, Q&A on laser and body treatments
  • 7-Day Hype Sequence: 6 SMS + 5 Emails building anticipation + inviting existing clients to bring friends and family
  • Referral Bonus: Clients who bring a friend get $50 credit toward their next treatment
  • Lead Generation: All attendees offered full complimentary consultation — warm leads from Jennifer's personal authority and demonstration of expertise
  • Target: 20+ attendees per event. Revenue goal: $8,000/quarter from event-sourced clients
REVENUE TRACKING

Client Lifetime Value Ladder

Treatment / OfferStageRevenue
Complimentary Skin ConsultationTop of FunnelLead Magnet
Single Facial / Introductory TreatmentEntry$75–$150
Laser Hair Removal (per session)Core$100–$300
Vi Peel / Chemical PeelCore$150–$350
Body Slimming SessionSpecialty$150–$400
RF Skin TighteningSpecialty$200–$500
Treatment Series Package (6–12 sessions)Premium$800–$2,500
Infrared Sauna MembershipRecurring$99–$199/mo
Referral Revenue (per referral)MultiplierLTV x 0.75
Traffic / Acquisition
Active Nurture Sequences
Decision Points
Treatment Packages
Recovery / Win-Back
Jennifer's Personal Touchpoints
Revenue / Money Nodes
Cross-Sell / Referral Paths
Brand / Core Funnel